Are repairs and maintenance included in my rent?

Yes. Normal repairs & maintenance that are our responsibility are covered by your rent. We do not charge a separate maintenance subscription or call-out fee for routine landlord repairs.

This includes maintaining essential heating, hot water, plumbing, electrical installations & landlord-provided fixtures, along with the communal areas we manage.

When a cost may arise

• Damage caused by a resident or their visitor beyond fair wear & tear.
• Misuse of equipment leading to a justified repair cost.
• Replacement of a lost key or fob, subject to the legal rules.
• Optional services or improvements requested by a resident that are separately agreed.

We will assess the circumstances before suggesting any charge. We will not automatically assume a fault was caused by you simply because it occurred during your tenancy.

In England, permitted charges & the Tenant Fees Act restrictions apply. In Dublin, the cost must comply with Irish law & the tenancy agreement.

Report faults promptly using your resident guide or management contact so problems do not become more serious.