Can I arrange for my own contractor to carry out repairs?

Please contact us before hiring a contractor to repair the apartment, alter a fitting or work on building systems.

We normally arrange our approved contractors for repairs that fall within the landlord’s responsibilities. Work on gas, electrical systems, plumbing or fire safety equipment must be completed by suitably qualified people.

Why approval matters

• We may already have a repair scheduled or a contractor responsible for the equipment.
• Unauthorised work could affect safety, warranties or other apartments.
• Some repairs involve shared building systems.
• We need accurate records of work carried out.
• You may not be reimbursed for a contractor appointed without agreement.

If you want to make a non-essential improvement, explain what you propose & wait for written consent where required.

In a genuine emergency, act to protect people first & use our urgent support route. If you cannot reach us & action is necessary to prevent serious harm, keep records & seek advice about your legal options rather than attempting hazardous work yourself.

The agreement cannot transfer statutory repair duties to you.