Can I change my communication preferences?

Yes. You can ask us to update your preferences for optional resident communications, such as event invitations, community news or promotional messages.

Where the resident app provides notification settings, you can manage them there. Otherwise, contact the on-site team & tell us what you would like to change.

What you can usually choose

• Whether to receive optional community announcements.
• Your preferred email or other available contact details.
• Which non-essential app notifications you want to see.
• Whether you want marketing information or local offers, where those are provided.

Some messages cannot be opted out of while we manage your tenancy. These include important safety notices, essential service changes, statutory correspondence & necessary payment or maintenance communications.

If you live at Ouseburn Court, an app is not currently listed, but you can still ask the team about your email & communication preferences.

Changing your preferences will not affect your tenancy rights or your ability to use standard resident services.