Can I choose my own broadband provider?

You may be able to choose your own broadband provider, subject to the connections available at your apartment & the building’s infrastructure.

Some developments have particular cabling, communal systems or approved installation methods. A provider advertising coverage in the postcode does not necessarily mean it can install a new connection in your specific apartment.

Before signing up

• Check whether broadband is already provided within your tenancy.
• Ask which connection types are supported in your building.
• Confirm whether the provider can activate an existing socket remotely.
• If installation work is needed, request approval before arranging drilling or changes.
• Review the provider’s contract length, price & cancellation terms.

We will help you understand building access requirements, but the provider remains responsible for the performance of a separate contract you arrange directly.

If the service is already supplied through the building, you may not need a separate provider at all. Refer to your move-in guide for the arrangements at your development.