Can I provide additional information if my application is unsuccessful?

Yes. If your application has not been accepted, you can ask whether the decision can be reviewed using additional or corrected information.

For example, a recent employment change, delayed landlord reference, missing income document or incorrect personal detail may mean that the original assessment did not show your full circumstances.

How to request a review

• Read the outcome message carefully to understand what information was missing or raised a concern.
• Collect documents that directly address the issue.
• Explain the change or error clearly & provide supporting evidence through the secure route.
• Ask whether the application can be reconsidered before submitting a new one.

We will explain whether a review is possible. Providing extra evidence does not guarantee approval, and the apartment may no longer be available by the time the review is complete.

If a third-party credit or referencing report contains incorrect information, you may also need to ask the relevant provider to correct its records.