Can I report a maintenance issue in a communal area?

Yes. You can report problems in communal areas, including the lounge, gym, corridors, lifts, bike store, roof terrace, entrances or bin store.

What to include

• The development & exact location of the issue.
• What is damaged, dirty, leaking or not working.
• When you noticed the problem.
• Whether the issue affects access, security or safety.
• A photograph, if it can be taken safely.
• Whether anyone has already reported it, if known.

Examples include a broken door closer, faulty shared Wi-Fi, lift problem, blocked fire exit or spill in a corridor.

We are responsible for organising appropriate maintenance of the building areas under our management. You do not need to repair communal equipment yourself.

Use the on-site team or app where the reporting feature is available. For an immediate safety issue, such as smoke or a dangerous exposed cable, follow the building’s emergency guidance & contact the urgent support route.

We will assess the report & arrange cleaning, repairs or a contractor visit as appropriate.