Can I report maintenance issues through the resident app?

You may be able to report maintenance through the resident app, depending on the features enabled at your development.

Westferry Wharf, Ancoats Yard, Temple Quarter & Docklands Living list a resident app. Ouseburn Court does not, so residents there should contact the on-site team through the usual resident channels.

Submitting a report

• Open the maintenance or support section if that feature is available.
• Select the affected room, appliance or shared area.
• Describe what is wrong & whether the fault is getting worse.
• Attach photographs where the app allows them.
• Provide suitable times for a contractor to visit.
• Keep the confirmation or reference number, if one is issued.

If your app does not offer maintenance reporting, follow the contact instructions in the digital resident guide. A development having an app does not guarantee that every support feature is enabled.

Do not use a routine app message for an emergency such as a serious leak, gas smell or immediate electrical danger. Follow the building’s urgent procedure instead.