Can I request additional keys or access fobs?

You can request another key or access fob, although additional credentials are not automatically available without approval.

How to request one

• Tell us your development & apartment reference.
• Explain whether it is for a named tenant or another authorised resident.
• Specify which key or fob you need.
• Wait for confirmation of any identity check, collection arrangements or charge.
• Collect the replacement using the approved process.

We need to protect the building & other residents, so we do not normally issue access credentials to casual visitors or unrelated third parties.

For apartments in England, any charge relating to replacement of a lost key or security device must be reasonable & supported by evidence of the cost. We do not impose arbitrary penalties.

If your household changes, please tell us so we can update the authorised occupants & confirm the correct allocation.

If an existing fob is faulty rather than lost or damaged through misuse, report it as a maintenance issue.