Can I request reasonable adjustments to support my accessibility needs?

Yes. You can request reasonable adjustments if you need a different way to access our services, arrange a viewing or use your home.

For example, you might need accessible communications, a suitable viewing arrangement, a particular access route or a change to how an existing service is provided. Requests involving physical alterations to an apartment or building will need to be reviewed individually.

How to request an adjustment

• Explain the difficulty you are encountering & what would help.
• Say whether it concerns your application, apartment or a shared facility.
• Provide measurements or practical details if they are relevant.
• Ask for confirmation of any agreed arrangements before your visit or move.

We consider adjustments in accordance with the rules that apply to the property, including the different legal requirements in England & Ireland.

Use the contact details for your chosen development or, if you are a resident, the contact information provided at move-in.