Can I set up a Direct Debit or standing order to pay my rent?

Yes. You can normally set up a standing order to make your monthly rent payment automatically. Direct Debit may also be offered at certain developments.

A standing order is set up through your bank for a fixed amount on an agreed date. A Direct Debit is authorised for the payee to collect a payment under the agreed mandate. They are different arrangements, so follow the instructions provided for the method you choose.

Getting set up

• Check your monthly rent, due date & payment reference.
• Use the verified account or mandate information provided with your tenancy.
• Schedule payments early enough to reach us by the due date.
• Keep an eye on the first payment to confirm it has gone through.
• Update the arrangement if the rent changes lawfully or the tenancy ends.

If your tenancy starts partway through a month, we will explain any initial part-month payment before the regular monthly schedule begins.

Please do not set up two automated methods for the same rent without checking with us, as that may cause an overpayment.