Can I submit photographs as evidence of the apartment's condition?

Yes. Photographs are useful evidence when recording the condition of your apartment at move-in, particularly for scratches, stains, marks or damaged fittings.

Taking useful photographs

• Use good lighting & make sure the issue is in focus.
• Take a wider image showing where the item is in the room.
• Add a close-up if the damage is difficult to see.
• Describe what the photograph shows.
• Keep the originals with the dates & any relevant inventory notes.
• Upload them through the secure inventory process provided.

We normally allow seven calendar days after check-in for inventory comments. If something is dangerous or an essential service is not working, report it to maintenance immediately instead.

Do not include sensitive personal documents or images of other residents unnecessarily.

We will review the evidence alongside our original condition report. Your photographs can help us correct an inaccurate inventory & make a fair comparison when the tenancy ends.

Keep a copy of anything you submit for your own records.