Can I upload photographs or videos of a maintenance problem?

Yes. Photographs & short videos can help us assess a maintenance problem, particularly when it is difficult to describe.

What to capture

• A wider view showing where the problem is located.
• A close-up of a leak, damaged fitting, mark or visible fault.
• Any error code displayed on an appliance or control panel.
• A short video of an intermittent problem, if it is safe to record.
• The development, apartment & room in your written description.

Upload files through the approved resident app or secure reporting route where available. If that option is not provided, ask the on-site team how to send evidence safely.

Do not put yourself at risk to take a photograph. Never approach exposed wires, enter a flooded electrical area or remain near a suspected gas leak to collect evidence. Follow the emergency instructions first.

A photograph helps us understand a fault, but we may still need an inspection or contractor visit before deciding what work is required.