Can someone else check in or collect my keys on my behalf?

Someone else may be able to collect keys for you, but we must agree the arrangement in advance & verify their authority before releasing access credentials.

We cannot hand apartment keys to a friend, family member or removal company based on a verbal request made at the door.

How to arrange collection

• Contact us using your verified tenancy correspondence.
• Give the proposed collector’s full name & contact information.
• Provide any written authorisation or verification we request.
• Check what identification the collector must bring.
• Wait for written confirmation of the handover arrangements.

Authorising someone to collect keys does not add them to the tenancy or give them a right to occupy the property.

For our English homes, any relevant adult occupant still needs the required right-to-rent checks. An authorised key collector who is not moving in has a different role.

If you cannot attend personally, let us know early so we can assess the request without delaying move-in.