Can staff enter my apartment without notice in an emergency?

Yes, in a genuine emergency we may need to enter without normal advance notice to protect people or prevent serious damage.

Examples could include a fire, significant water leak, suspected gas escape or another immediate danger that cannot safely wait for a scheduled appointment.

How we handle emergency entry

• We assess whether prompt entry is genuinely necessary.
• We try to contact you where practical, without delaying urgent safety action.
• We limit access to dealing with the emergency.
• We secure the apartment as appropriate afterwards.
• We explain what happened & any repairs or follow-up needed.

An emergency exception is not permission to enter unannounced for a routine inspection, a minor repair or a general conversation.

If you have a serious leak or other danger, call the emergency number in your resident guide & follow the relevant safety advice. For a fire or immediate threat to life, call 999 in England or 112/999 in Ireland.

Your right to quiet enjoyment continues to apply outside genuine emergency situations.