Can the on-site team accept parcels on my behalf?

Our on-site teams can help with parcel handling at all five build-to-rent developments. Acceptance on your behalf depends on staffing, size, security & available storage.

Ancoats Yard has a separate concierge service. The other developments list parcel handling through their resident management arrangements, not a dedicated concierge.

Parcels we may not be able to accept

• Large furniture or appliances.
• Perishable grocery or takeaway orders.
• Deliveries requiring the recipient’s age or identity verification.
• Items that are unsafe, restricted or too large for the available storage.
• High-value items where a personal handover is required by the sender.

Check your resident guide for the collection point & the hours when parcels can be collected.

Please do not assume we can sign for every item or guarantee delivery by a particular time. If a driver cannot complete a delivery, follow the tracking information from the carrier & arrange another attempt where necessary.