Do I need to be home when maintenance work is carried out?

Not always. We can often arrange maintenance while you are out, but access must be agreed appropriately and the correct security arrangements followed.

If you prefer to be present, tell us when arranging the appointment. For some work we may need someone to explain a fault, operate equipment or help move personal belongings.

Before a contractor visits

• We will explain what work is planned & when access is required.
• Confirm whether you intend to be at home.
• Tell us about pets, accessibility needs or particular security concerns.
• Secure valuables & clear a safe working area where practical.
• Ask for the contractor’s identity if you are uncertain who has arrived.

For our English apartments, non-emergency access normally requires at least 24 hours’ notice at a reasonable time. In Dublin, routine access should be arranged with your agreement & appropriate notice.

We cannot use an ordinary repair appointment as a reason to enter without permission whenever we choose. Genuine emergencies may require immediate access to protect people or the property.