Do I need to book a move-in appointment?

Yes. We ask residents to arrange a move-in or key collection appointment so the team can prepare the apartment & give you the correct access information.

Once your tenancy is approved, we will explain how to choose an available appointment. The exact process may differ between developments.

Before booking

• Confirm that your tenancy agreement is complete.
• Check that the required deposit & rent have been paid.
• Allow enough time for your journey & any removals.
• Tell us if you will be bringing a large vehicle or furniture.
• Mention any accessibility requirements or other assistance you need.

The appointment is for checking you in & issuing access credentials. It may also include an introduction to the building & inventory arrangements.

Do not assume you can arrive without an appointment, even if your tenancy start date has already passed. If you need to change a booked time, use your move-in confirmation to contact the relevant team.