Do you provide a resident handbook?

Yes. We provide a digital resident guide with information about your apartment & the development. You will receive the relevant details around move-in.

What the guide covers

• How to contact the on-site team & report a repair.
• Building entrances, keys, fobs & any access arrangements.
• Waste collection, recycling & bicycle storage.
• Using the gym, lounge, co-working space & roof terrace.
• How to connect to available building services.
• Guest arrangements, noise, smoking & shared-space rules.
• Emergency contacts, fire safety information & the building’s evacuation strategy.

It will also explain any booking arrangements or optional charges for your development. Westferry Wharf, for example, has additional facilities such as a cinema room, guest suite & bookable event space that require their own usage instructions.

Keep the digital guide somewhere accessible. If you lose the link or need the information in another format, contact the on-site team.

Your tenancy agreement remains the primary record of your contractual terms; the guide helps explain day-to-day living.