How are deposit disputes resolved in England?
For our English developments, deposits are protected through a government-authorised tenancy deposit protection scheme. This gives residents a route to challenge proposed deductions.
How a dispute works
- We provide an itemised explanation of the proposed deduction.
- You tell us what you disagree with & share relevant evidence.
- If we cannot agree, the scheme offers a free dispute resolution service.
- The scheme considers the inventory, photographs & any other relevant evidence.
- Where both sides use the service, its decision is binding under the scheme arrangements.
- The deposit is dealt with according to the decision.
Both parties must agree to use the scheme’s alternative dispute resolution service; otherwise court proceedings may be needed. The scheme’s rules may also set a deadline for raising a dispute.
We will tell you which of the approved schemes holds or protects your deposit. Once an amount is agreed, repayment is normally required within ten days.
If you cannot contact us or believe the deposit is unprotected, the scheme or independent housing advice service can explain your options.