How are noise complaints and neighbour disputes handled?

When we receive a noise complaint or neighbour dispute, we review the information & consider a proportionate response. We aim to resolve problems before they become ongoing conflicts.

Our usual approach

• Record the details & assess any immediate safety risk.
• Ask for further information if the report is unclear.
• Consider the time, frequency, severity & available evidence.
• Speak to the people involved where appropriate.
• Explain reasonable expectations & any steps needed to prevent further problems.
• Review whether the behaviour continues & whether further action is necessary.

For a minor first concern, a reminder about quiet hours or shared-space rules may be sufficient. Persistent or serious behaviour can require formal action under the agreement & relevant law.

We cannot simply evict someone following a complaint. English & Irish tenancies each have legal notice & enforcement requirements.

We also consider relevant disability or equality issues & seek to treat everyone fairly. We may be unable to disclose another resident’s private information when explaining what action has been taken.