How are utility bills calculated and charged?

Utility bills are calculated according to the supply arrangements for your apartment. Some are based on meter readings, while others may use a tariff or an agreed building billing method.

How a bill is usually worked out

• Metered supply: charges reflect recorded use plus any applicable standing charge or tariff.
• Communal or building supply: costs may be allocated according to the arrangement explained in your tenancy documents.
• Included service: if a utility is expressly included in rent, it should not be charged again separately without a lawful basis.
• Optional service: charges such as EV charging follow the relevant usage or booking terms.

Keep a photo of any meter readings when you move in & move out, along with the date. Check the meter number & billing dates before paying a charge.

English & Irish charging arrangements may differ, particularly for domestic water.

If you do not understand how an amount has been calculated, ask us or the supplier for the readings, rates & supporting breakdown.