How can I check the status of a maintenance request?

You can check progress using the contact method provided when the maintenance request was submitted. Some developments may show updates in the resident app, while others use email or direct communication from the management team.

Following up

• Keep any request reference or confirmation message.
• Check whether we have asked for more information or access.
• Look for a proposed appointment or contractor update.
• If your app has a request-status feature, review it there.
• If no update is available, contact the team with the apartment & issue details.

We aim to keep you informed about what has been assessed, whether an appointment is needed & any expected next step. A requested contractor appointment is not always the final completion date, particularly if parts are required.

If the fault gets worse, affects an essential service or becomes unsafe, tell us immediately so we can reassess its priority. Do not assume that a routine request has been automatically upgraded to an emergency.

Ouseburn Court residents can follow up directly with the on-site team even though a resident app is not listed there.