How can I raise a privacy or data protection concern?

If you are concerned about how we collect, use, store or share your personal information, please tell us. We will review the issue & explain our response.

How to raise a concern

• Use your tenancy correspondence or our official contact page.
• Describe what happened, when & which personal information is involved.
• Tell us what outcome you are seeking, such as a correction or explanation.
• Provide any relevant reference number or previous message.
• Avoid sending passwords or unnecessary copies of sensitive identity documents.

We may ask for further information to investigate or to verify your identity before sharing account-specific details. If a security incident is suspected, let us know promptly so we can assess the risk.

Independent regulators

For matters relating to processing in England, you can contact the Information Commissioner’s Office (ICO). For concerns involving our Dublin operation, the relevant regulator is the Irish Data Protection Commission (DPC).

You can ask an independent regulator for guidance if you remain dissatisfied. Keeping copies of your correspondence will help explain your concern.