How can I view my rent balance and payment history?

You can ask us for a rent statement showing payments received, amounts charged & any outstanding balance on your tenancy.

If your development provides a resident account with payment information, you may also be able to review the relevant transactions there. Not every building uses the same resident app or account features.

Checking your rent account

• Keep copies of your rent schedule & bank confirmations.
• Compare each transfer with the agreed monthly rent.
• Check whether a holding deposit credit, refund or adjustment has been applied.
• Look for any failed or returned payments.
• Request a statement if an amount does not match your records.

If you think a payment is missing, send us the date, amount & payment reference from the relevant transfer. Avoid sending complete bank statements unless we have requested them through a secure method.

We can investigate any differences & provide a breakdown. Please continue paying the undisputed rent while we resolve a query.