How do I access the building and my apartment?

We will explain how to enter your development & apartment when you collect the keys. Access arrangements differ between buildings, so follow the instructions provided for your home.

Common arrangements

• A key, fob or authorised entry system for the main residential entrance.
• A separate apartment key or approved access credential.
• Lifts, stairs & shared corridors leading to your floor.
• Controlled access to certain communal facilities or storage areas.
• An intercom or visitor entry system where the building has one.

Keep your credentials with you & do not share access codes or lend fobs to unauthorised people. If a door does not open, use the support instructions given for your development rather than allowing an unknown person to follow you in.

If you need step-free access, we can explain the suitable entrance & route for your apartment.

The digital move-in guide will provide the relevant instructions & any rules for visiting friends, delivery drivers or contractors.