How do I arrange access for visitors?

Visitors should use the building entrance & entry process provided for your development. This may involve an intercom, calling you on arrival or another authorised access method.

Arranging a visit

• Give the visitor the correct apartment reference & entrance.
• Ask them to use the relevant intercom or contact you when they arrive.
• Confirm who is at the door before allowing entry.
• Meet or accompany them in resident-only spaces where required.
• Do not give out permanent access codes, spare fobs or keys without approval.
• Explain any guest restrictions for communal facilities.

We will show residents how their building’s entry arrangements work during move-in. Not all developments have identical intercom systems.

For a regular care worker or another person who needs supported or ongoing access, contact the team so we can discuss an appropriate arrangement.

Delivery drivers should follow the building’s parcel or visitor instructions rather than using a resident’s access credentials.

Report an entry system fault promptly if visitors cannot reach you.