How do I cancel a viewing?

If you cannot attend your viewing, please cancel the appointment as early as practical. That allows the team to update its schedule & avoids an unnecessary visit to an occupied apartment.

How to cancel

• Reply to the viewing confirmation or use the contact details it provides.
• Tell us your name, development & apartment reference.
• Confirm the date & time you will not be attending.
• Say whether you still want to hear about suitable apartments.
• Let us know if you would prefer to rearrange instead.

There is no charge for cancelling a standard apartment viewing. Cancelling does not affect your ability to enquire again, although the home may not remain available for another appointment.

If you have also started a formal application or paid a holding deposit for an English home, cancelling a viewing does not automatically cancel those separate arrangements. Contact us to discuss the specific reservation terms.

Use our contact page if you cannot find your original appointment message.