How do I collect my apartment keys and access fobs?

We arrange key & access fob collection as part of your confirmed move-in appointment. We will explain which credentials are needed for your apartment, the main entrance & any communal areas you can use.

When collecting your keys

• Bring the identification requested in your check-in confirmation.
• Make sure the person collecting them is a named tenant or an approved representative.
• Check that each key or fob works in the relevant door.
• Confirm which credential opens the building, your apartment & any shared facilities.
• Record the items issued on your check-in information.
• Keep all keys & fobs secure.

Some buildings may use more than one access method. For example, a separate fob may be needed for the bicycle store or residents’ facilities.

We cannot release apartment keys before the tenancy requirements are complete & the handover has been authorised.

If a credential does not work, tell us immediately rather than trying to force the lock. We will arrange the appropriate replacement or access assistance.