How do I find and submit my opening meter readings?

If your apartment has meters you can safely read, take opening readings on the day your tenancy starts. These help distinguish your consumption from that of a previous occupier.

How to record a reading

• Check the move-in guide for the meter location or any digital display.
• Do not enter locked plant rooms or restricted service cupboards.
• Confirm which meter belongs to your apartment.
• Photograph the reading with the meter serial number visible, where possible.
• Record the date & time.
• Provide the reading to the utility supplier or building billing team through its approved channel.

Some meters are read automatically or are managed centrally. If you cannot access a meter, ask us whether an opening reading will be provided or whether another billing method applies.

Keep a copy of the photograph & any submitted reading confirmation. This can help resolve an unexpected first bill.

If a display is blank or the number does not seem to match your apartment, do not alter any equipment. Report the issue so it can be checked.