How do I find out who supplies electricity, gas and water to my apartment?

We will explain your apartment’s utility arrangements in your move-in information. Some services may be supplied directly by a utility company, while others may be arranged centrally for the building.

How to check

• Read the tenancy documents & move-in pack for named suppliers or building services.
• Check whether the apartment has separate electricity, gas or heat meters.
• Take dated meter readings when you receive your keys, if a meter is available.
• Follow the setup instructions for accounts that you must hold in your own name.
• Contact the on-site team if a supplier or meter reference is unclear.

Do not switch providers without checking whether your apartment has its own contract or is part of a communal supply arrangement.

Water arrangements also differ. In England, you may deal with a water company or a building billing arrangement. Dublin follows Irish domestic water rules rather than the same individual water-bill system.

If you receive a bill from an unfamiliar supplier, check the property address, meter reference & billing period before paying it.