How do I make a formal complaint?

If something has gone wrong & you want it formally reviewed, tell us that you would like to make a complaint. You can do this through your building’s management contact or the official Incremental Living contact page.

What to include

• Your name, development & apartment reference.
• A clear description of the issue & when it started.
• Any request references or previous correspondence.
• What you have already asked us to do.
• The outcome you are seeking.
• Relevant photographs or documents, where appropriate.

We will record the complaint & aim to acknowledge it within two working days. Complaints may concern repairs, communication, building services, charges or the conduct of someone acting on our behalf.

If the matter involves an immediate safety risk, also use our urgent maintenance route. A formal complaint is not a substitute for emergency assistance.

You can start through our contact page. We will explain the next steps & who is responsible for reviewing the issue.