How do I report a cleaning or hygiene issue in a communal area?

If a communal area is dirty, there is a spill or you notice a hygiene problem, report it to the on-site management team.

Useful details

• The development & exact location.
• What needs cleaning or attention.
• Whether anyone could slip, trip or come into contact with hazardous material.
• When you first noticed it.
• A photograph, if it is safe & helpful.
• Whether the issue involves a bin store, shared kitchen, gym or other specific area.

For normal issues, use the resident reporting channel or app where the feature is supported. If there is an immediate hazard, such as broken glass in a busy entrance or a dangerous spill, use the urgent contact & avoid the area.

Do not handle unknown hazardous materials, bodily fluids or sharp objects yourself.

We will assess the issue & arrange the appropriate cleaning or remedial work. You can also tell us if the same problem keeps returning so we can review the underlying cause or cleaning arrangements.