How do I report a fault with the building's intercom or electronic access system?

If the intercom, entrance reader, electronic lock or access fob system is faulty, report it promptly to the management team. Use the urgent route if residents cannot access the building safely or a security door is left unsecured.

What to tell us

• Which door, entrance or intercom is affected.
• Whether your own key or fob works elsewhere.
• The time the problem started.
• Whether it affects one apartment or several residents.
• Any display message or visible damage.
• Whether the fault prevents access, exit or secure closing.

Do not force the door, tamper with a control panel or share permanent access codes with someone claiming to help.

We may need to check your access permissions, inspect the equipment or arrange a specialist contractor. We will explain any temporary access arrangements while the fault is investigated.

If the problem is only with your own lost credential, tell us so we can arrange the appropriate replacement instead.

Fire exits & escape routes must remain safe & usable. Report any impairment as an urgent safety concern.