How do I report a faulty appliance?

If a landlord-provided appliance stops working, tell the management team so we can arrange the appropriate assessment. This may include an oven, hob, fridge, dishwasher or washing machine supplied with the apartment.

What to include in your report

• The appliance type & location.
• Its make or model, if readily visible.
• What happens when you try to use it.
• Any error code or unusual noise.
• When the fault started & whether it affects safety.
• A photograph, if useful & safe.

Do not dismantle an appliance, remove fixed panels or attempt electrical or gas repairs. Stop using equipment that smells of burning, sparks, leaks or appears unsafe.

We are responsible for appropriate repairs to appliances we provide under the tenancy, subject to the circumstances & applicable law. A product you brought yourself is normally your responsibility, although building supply or wiring faults should still be reported to us.

If the appliance is essential to daily living, explain its impact when raising the request.