How do I report a faulty key, fob or access system?

Please report a faulty key, fob, apartment lock or building entrance as soon as you notice the problem. A malfunctioning entrance can affect security or essential access.

What to include

• Your development, apartment & contact details.
• Which door or access point is affected.
• Whether the problem involves a key, fob, lock, intercom or another device.
• What happens when you try to use it.
• Whether you can still get into the apartment safely.
• Any photograph or error message that would help identify the fault.

Use your development’s maintenance reporting process or resident app where available. If you are unable to enter the building or a security door cannot close, use the urgent contact information instead.

Do not attempt to reprogramme building fobs or change a lock yourself.

We will assess the issue, arrange the appropriate repair & explain any temporary access arrangements. Keep your credentials secure while the fault is being resolved.