How do I report a maintenance issue or request a repair?

You can report a repair or maintenance issue to your on-site management team. Every Incremental Living build-to-rent development has on-site management & maintenance support.

How to request a repair

• Check the maintenance contact details in your digital resident guide.
• Use the resident app if your development provides a maintenance request feature.
• Otherwise, send the details through your building’s usual resident contact channel.
• Include your apartment reference, the problem & when it started.
• Add photographs if they help us understand the issue.
• Tell us immediately if someone is at risk or an essential service has failed.

Westferry Wharf, Ancoats Yard, Temple Quarter & Docklands Living list a resident app. Ouseburn Court does not, but residents can still contact the management team directly.

We will assess the issue, arrange an appropriate response & keep you informed of the next steps. For emergencies, use the urgent contact provided at move-in rather than relying on an ordinary app message.

If you cannot find your building’s contact details, use our contact page & identify the development where you live.