How do I report a plumbing problem or blocked drain?

Report blocked drains, leaking pipes, a faulty toilet or another plumbing problem through your usual maintenance channel. Use the emergency contact for uncontrolled leaks, overflowing sewage or an immediate safety risk.

Information to provide

• Which sink, shower, toilet or pipe is affected.
• Whether water is leaking or draining slowly.
• When the issue began & whether it is getting worse.
• Whether another room or neighbouring apartment is affected.
• Photographs, if they can be taken safely.
• Any water isolation you have already carried out.

If water is escaping, use a known stopcock only if it is safe & accessible. Keep water away from electrical equipment & do not enter a flooded area with exposed wiring.

Avoid using chemical drain cleaners or dismantling fixed pipework without advice. Do not continue running water into a drain that is overflowing.

We will assess the cause & arrange appropriate repairs. Residents may be responsible for justified costs where a blockage or damage results from misuse, but we do not automatically charge for an ordinary plumbing fault.