How do I report an emergency outside normal working hours?

For emergency maintenance outside staffed hours, call the urgent support number provided in your development’s resident guide. This is the correct route for a serious leak, unsafe access issue or another immediate building problem.

When reporting an emergency

• Move to a safe location first.
• Give your development, apartment & contact number.
• Explain what has happened & whether anyone is in danger.
• Say whether water, gas, electricity or essential access is affected.
• Follow any safe instructions while assistance is arranged.
• Keep your phone available for a return call.

Our urgent reporting route is available 24 hours a day. The response will depend on the incident & whether emergency services, a utility operator or a specialist contractor is needed.

For a fire or immediate threat to life, call 999 in England or 112/999 in Ireland before contacting us. Suspected gas leaks should be reported directly to the national gas emergency service.

Do not rely on an email or routine app notification being read immediately overnight.