How do I report problems with my apartment's broadband connection?

If broadband in your apartment is not working, first check whether the service is provided through the building or through your own internet provider.

All five of our build-to-rent developments list high-speed Wi-Fi as a resident service, but this does not necessarily mean a personal broadband contract inside every apartment is included in the rent.

Basic checks

• Check that the router or approved connection equipment is powered on.
• If safe, follow the provider’s normal restart instructions.
• See whether one device or all your devices are affected.
• Check for any known service outage.
• Note any error message or router status light.
• Tell us whether shared building Wi-Fi is also affected.

If you pay an internet provider directly, use its official fault reporting service for a connection or network issue. If the connection is building-managed, contact our on-site team with your apartment reference.

Do not alter communal cabling, sockets or network equipment without permission.

If you work from home, ask whether the development’s co-working area remains available while the issue is investigated.