How do I request the return of my tenancy deposit?

Once your tenancy ends, contact us to confirm your deposit return details if they have not already been provided during your move-out appointment.

Steps to complete

• Return your keys & access credentials.
• Provide a forwarding contact & secure repayment details.
• Check the final inventory & account information.
• Tell us about any disagreement with a proposed deduction.
• Confirm the amount to be returned when both parties agree.
• Keep the correspondence until repayment has been received.

For an English tenancy, the deposit protection scheme may provide a repayment service or a process to request the funds back. We will identify the scheme & explain the method used for your tenancy.

Once the English repayment amount is agreed, it must normally be returned within ten days. If an amount is disputed, the scheme may hold it while the issue is resolved.

For Dublin, we arrange the prompt return of the lawful balance under Irish rules.

We may verify the repayment account before transferring money to prevent fraud. See GOV.UK deposit protection or Irish deposit guidance.