How do I reschedule a viewing?

If you need a different viewing time, contact us as soon as you can using the details in your appointment confirmation.

How to reschedule

• Tell us your name, development & apartment reference.
• Quote the original viewing date & time.
• Suggest two or three alternative times.
• Say whether you still prefer an in-person or virtual viewing.
• Mention if anyone accompanying you also needs to change their arrangements.
• Wait for confirmation of the new appointment.

We will check the team’s availability & whether the apartment can be accessed at the proposed time. If a current resident lives there, we may need to agree the change with them as well.

You do not pay a fee to rearrange a viewing. We cannot guarantee the original apartment will still be available by the new date, so please tell us if your preferred moving deadline is approaching.

If you cannot find your confirmation, use our contact page & include the relevant property details.