How do I return my keys and access fobs?

Return all apartment keys, building fobs & other access credentials using the handover arrangements confirmed by your management team.

Before returning them

• Check how many keys or fobs were issued at move-in.
• Gather any spare credentials held by joint tenants.
• Include parking permits, bicycle-store keys or storage access items where applicable.
• Book or confirm your key handover appointment.
• Ask for confirmation that the items have been received.
• Do not leave credentials in an unsecured letterbox or with an unauthorised person.

We will explain where to return the items. The arrangements can differ between developments, & an out-of-hours handover needs to be agreed beforehand.

Handing back keys early does not automatically end the legal tenancy or remove rent payable during the valid notice period.

If you cannot return an item because it is lost or damaged, tell us before check-out so we can assess a replacement. In England, any permitted lost-key charge is limited to reasonable evidenced costs.