How do I update my personal or contact details?

You can ask us to update your contact details whenever something changes. Keeping them current helps us send important tenancy, payment, maintenance & safety information.

Information you can update

• Your email address & telephone number.
• Your preferred contact details.
• An emergency contact, where held.
• Relevant accessibility or communication needs.
• Details of authorised household members, subject to the appropriate tenancy process.

Start by checking whether your resident app allows you to edit the information. If not, or if you live at Ouseburn Court where a resident app is not listed, contact the management team using the details in your resident guide.

We may ask you to verify your identity before changing sensitive information. A request to add a new tenant or permanent occupant can require checks & updated tenancy documentation, rather than a simple profile edit.

We will keep necessary contact details for tenancy administration & essential notices even where you opt out of optional marketing messages.