How do you protect my personal information?

We take steps to protect personal information provided through applications, tenancies & resident services. This includes sensitive documents used for identity & affordability checks.

How we approach data security

• Use appropriate systems & secure methods for collecting documents.
• Restrict access to information to authorised people who need it for their work.
• Check the identity of someone requesting sensitive account changes.
• Share information with service providers only where there is a justified purpose.
• Review how long information needs to be kept.
• Respond to suspected security incidents in accordance with the relevant requirements.

No online system can eliminate every risk, so we also encourage residents to keep their accounts & devices secure.

How you can help

• Use the verified document upload links we provide.
• Do not share your account password, signing link or access credentials.
• Be cautious of unexpected requests to change bank details.
• Tell us promptly if you think your personal information or resident account has been compromised.

If you have a question about data protection, contact us using your tenancy correspondence or our usual contact details. We can explain the relevant privacy arrangements for your development.