How does the building's entry and intercom system work?

Your development may use an intercom or other controlled visitor entry system. We will show you the relevant process when you move in.

Not every building uses the same equipment. Some systems call a handset in the apartment, while others connect through an authorised device or access account.

For visitors & deliveries

• Tell visitors the apartment number or entry instructions they need.
• Confirm the visitor’s identity before releasing the entrance.
• Do not share permanent building codes publicly.
• Use the approved delivery entrance if instructed.
• Report any fault that prevents legitimate visitors from reaching you.

If a visitor calls unexpectedly, you do not have to release the door. You remain responsible for people you invite into the building under the relevant house rules.

We can explain how to update authorised contact details or intercom settings if the system supports them.

If you cannot access your apartment because of a fault, use the resident support or emergency contact provided for the building rather than forcing the entrance.