How is the condition of my apartment assessed when I leave?

We assess the apartment using the original check-in inventory, the final condition & relevant evidence. We consider how long the tenancy lasted & what ordinary use of the home would reasonably cause.

Evidence we may review

• Descriptions & photographs from the start of the tenancy.
• The final inspection report & photographs.
• Repairs or defects you reported during the tenancy.
• The age & original condition of furniture or fittings.
• The nature of any stain, breakage or missing item.
• Reasonable repair or cleaning costs, where appropriate.

A worn carpet after years of normal use is different from a large burn mark. A fault caused by age or a repair we were responsible for is not automatically a resident’s liability.

We do not make deductions simply because an apartment is no longer brand new. If a charge is proposed, we will explain it & provide supporting information.

You can challenge a disputed deduction through the relevant English deposit scheme or Ireland’s RTB process.