How long do I have to report issues with my check-in inventory?

We normally ask residents to submit check-in inventory comments within seven calendar days of collecting their keys.

This gives you time to unpack, inspect the rooms & compare the actual apartment with the condition report.

What to do during the first week

• Check the whole apartment, including less visible areas.
• Test the supplied appliances & basic fixtures safely.
• Record pre-existing marks, damage or missing items.
• Take clear photographs.
• Submit your comments through the method provided with the inventory.

If you need more time because of an accessibility requirement or exceptional circumstances, tell us as soon as possible so we can discuss the arrangements.

Do not delay reporting urgent faults. A dangerous electrical issue, significant leak or failure of an essential service should be reported immediately, even if the inventory review period has not finished.

The seven-day process helps record the starting condition. It does not remove your legal rights to repairs or allow us to treat ordinary wear & tear as damage.