How long do you keep my personal information?

We keep personal information only for as long as it is needed for the purpose it was collected, including any legal, accounting, safety or tenancy recordkeeping obligations.

That does not mean all information is deleted the day you move out. Some records may need to remain available for a lawful period after a tenancy ends.

Different information has different needs

• An enquiry that does not become a tenancy may require a shorter period of retention.
• Signed agreements, rent records & deposit details may need to be kept for legal or financial reasons.
• Maintenance & incident records may be relevant to continuing obligations or disputes.
• CCTV recordings, where present, should be retained only for their justified purpose & any lawful investigation need.

We review whether information is still required & securely delete or anonymise it when it is no longer necessary.

There is no single retention period covering every record type. If you need the applicable details, ask us for the privacy information relevant to your data or for an explanation of a particular record’s retention period.