How many keys or access fobs will I receive?

The number of keys or access fobs depends on your apartment & the number of authorised occupants. We will confirm the initial allocation during check-in.

Normally we aim to provide a practical set of credentials for the named tenants, but some doors, storage facilities or shared areas may use different access systems.

At check-in

• Count the keys & fobs provided.
• Ask which doors & facilities each one opens.
• Check they work before the team leaves, where possible.
• Make sure the allocation is recorded with your move-in information.
• Tell us if a second named tenant will collect their set separately.

We may need to verify that everyone receiving a key is authorised to enter the apartment. Extra credentials may be subject to the availability of the relevant access system & any lawful replacement costs.

Do not copy restricted keys or programme your own access devices without approval. If something goes missing, report it promptly so we can consider security measures.