How quickly will someone respond to my enquiry?

We aim to respond to new apartment enquiries within one working day during normal service hours. This is our service target, not a guaranteed response time for every message.

It can take longer during particularly busy periods, at weekends or on public holidays, or when we need to confirm an apartment’s position with the local team.

Helping us respond quickly

• Include the development & apartment reference.
• Tell us whether you want a viewing or have a specific question.
• Provide a working email address & phone number.
• Mention any urgent moving deadline.
• Avoid sending duplicate messages through several channels while we check your enquiry.

We can often move quickly when an apartment is available & your documents are ready. Our fastest completed application took 42 hours, but that is a separate measure from an initial enquiry response.

If you have not heard back, check your junk folder & follow up using the same enquiry details or our contact page.